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Cannot change permissions after download by Cameron
In order to install you have to give it too many permissions that it says you can change later in settings. If you are using the basic version, there are no options in the settings to customize the permissions.
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Won't connect by Gary
It won't connect. When I try to connect it starts and displays "enabling protection" but quickly returns to red screen with "protection disabled". Have tried signing in with different accounts, uninstalling/reinstall. It never offers to install certificate when app is installed.
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by Moiz
Works perfectly. For Gods Sake guys, no password is required. Just click done when prompted. Also you will have to install a new certificate ever 5-7 days. • Remove the certificate that was previously installed by Hotspot Shield, to do this open Settings > VPN > tap and hold on HotspotShield and click remove. • Open Hotspot Shield, tap on red icon and install the certificate again. Here are some fixes for usual issues. 1: Password Required? No. Just leave the password field blank when promoted and tao done. It will install automatically. 2: Can't login to Microsoft account? Delete the app. Perform a soft reset by pressing & holding Volume Down+Power button simultaneously for 10 seconds & wait for your phone to restart (you'll have to set the date+time again from the setting menu). Install app again now login. 3: VPN worked before but it doesn't work anymore. It connects but doesn't work. Help? You're certificate has expired. Re-install the certificate again.
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Doesn't work by Ken
I think this app is exactly the same as TouchVPN.... Both of them simply doesn't want to connect without giving any error message.... That's a poor UX...
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by erfan
I can't use it!!! When I open and tap to sign in with Microsoft account see "authentication failed" Please fix It I really need VPN
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Worked before. Not working now by Faisal
Hotspot Shield worked nicely for me before on both desktop and Windows mobile platform. After this 14393 anniversary update, it stopped working for me on both desktop and Windows mobile platform. I loved this app because it was very easy to use. I don't know if its because of anniversary update or something else. Please fix this because I need this app. :-(
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Connection problem by Farhad
The mobile version is not useful, the connection can not be established
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Free version not connecting by John
Installed, opened and clicked the protect button. It spun for a few seconds, then went back to Protection is Disabled. Didn't give any indication as to why it won't enable protection. Searching the Event Logs I found Event ID 10016. Appears to be a permission issue and assuming we could get it working if we continued working the issue, but was hoping it would work right off. Decided to uninstall instead.